Apple has determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues. An affected Smart Battery Case may exhibit one or more of the following behaviors:
  • The battery case will not charge or charges intermittently when plugged into a power
  • Battery case does not charge the iPhone or charges it intermittently
Apple

Affected units were manufactured between January 2019 and October 2019. This is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible battery cases, free of charge.

Eligible Models

The Smart Battery Case models below are eligible for this program:

© Apple | Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR


Replacement Process

Choose one of the service options below to have your Smart Battery Case replaced. Your Smart Battery Case will be examined prior to any service to verify that it is eligible for this program.
If you have questions or need further assistance, please contact Apple Support.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase. This worldwide Apple program doesn't extend the standard warranty coverage of the Smart Battery Case. The program covers affected Smart Battery Case for 2 years after the first retail sale of the unit. The affected battery cases will be disposed of in an environmentally friendly way.

This article was originally published by Apple. 
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